1. Request types
Request information, a copy, correction, erasure, restriction, marketing withdrawal, Telegram unlinking, objection or ask a question.
2. Identity verification
Verification prevents disclosure to another person. Usually a confirmed email or active session is used; proportionate extra information may be requested for higher-risk cases.
3. Handling
Requests receive a status and are available to authorised administrators. If information is missing, we contact the user. Requests are handled within the period provided by applicable law.
4. Limits
Erasure does not override mandatory contract, accounting, tax, rights-defence, fraud-prevention or dispute retention. Any refusal or partial fulfilment includes a reason.
